IT Specialist - Control Room in Vance, Alabama

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We are currently seeking am IT Specialist

Control Room for a 1+ year contract in Vance:
**Summary**
Purpose of the Position: Implement, monitor, and perform operations tasks on shop floor systems with Client IT systems. Coordinate activities of the incident process and act as a second level problem solver for all production incidents. Perform routine operational tasks in systems such as PLUS, SAP, and Sicalis. Perform the functions of hands and feet for all IT systems. Responsible for physical security and monitoring of the data centers.
Essential Functions:
Operate as a second level problem solver for all production incidents and others where time allows. Coordinate the efforts between the Network, Client, Onsite, Print, Server/Storage, and SAP service towers to get the problem resolved. Perform a Clearing function to process tickets and find the correct group to solve the issue. Track progress on incident tickets and make sure that a resolution is found.
Act as a service coordinator of the Local User Help Desk (LUHD). Track the LUHD performance and address issues with performance. Develop continuous improvement plans for the LUHD and work with them to make improvements. Answer and take phone calls, radio calls, etc. when work load is higher than the LUHD can handle.
Act as a local operator for the HP Non-Stop environment. Perform routine operational tasks such as starting/stopping/restarting services, print queues, and other features of HP Non-Stop.
Assist with the implementation of IT systems, subsystems, intermediate or middleware systems together with various Plan and Build groups that are responsible for the design and implementation of these systems.
Work closely with user department representatives; provide assistance and guidance to other departments (e.g., Production Engineering, Quality, etc.) when they need help to solve a problem.
Ensure that new systems and changes to the environment comply with Client standards.
**Required Background/Skills**
- Education: Bachelors or Associates Degree with a major in Information Systems, Computer Science, or Engineering.
- Experience: A minimum of 2 years experience in Information Systems with some experience in a customer service environment.
- Necessary Skills, Certifications, etc.: Experience with HP Non-Stop (Tandem) environment, Windows Operating Systems, and working with PC/Server Hardware
- Preferred Skills: Experience in an Automotive Manufacturing Environment, with emphasis on Production Control. Knowledge of SAP, Unix, MQ-Series, PLC (Rockwell/Siemens) preferred.
- Knowledge of basic PC applications such as MS-Office.
**Required Education**

Bachelors or Associates Degree with a major in Information Systems, Computer Science, or Engineering

Related certifications a major plus
**Additional Requirements:**
- Drug & Background are required
- Must be flexible on shifts

MUST be willing to work flexible hours depending on business needs, including a possible 3rd shift assignment or a shift rotation
**Please note: Above requirements are firm. Resumes not showing desired skill set will not be considered. Candidates must be local to the Vance area and able to work on-site at client location daily. No relocation assistance will be provided.**
**Pay rate:** Market
If you are qualified and interested, please forward a copy of your resume in MS Word format to be considered. Thank you!


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